Client Service Manager

Client Service Manager
Tracking Code 219345-912
Job Description
Sterling National Bank is an organization committed to strong growth. Our significant accomplishments are a direct result of continuous hard work by our solid team of dedicated professionals. As we continue to grow and expand across all business sectors we seek talented individuals who can meet our demands for success.
Our competitive advantage is our people who tirelessly work to exceed expectations.
We have something special here at Sterling. We not only offer competitive salaries and comprehensive benefits we are also characterized by an unwavering commitment to high achievement, we offer a diverse environment hosting a multitude of dedicated, talented and driven individuals who value honesty, integrity and go above and beyond for their clients.
It?s an exciting time to work for Sterling National Bank. If you are looking for a unique employment experience and are driven to achieve in a dynamic growth-minded environment you have come to the right place.
What you will do:
Manage client relationship communications and related strategic projects and initiatives that impact the client experience, client retention and revenue generation. Manage Consumer Complaint process for Consumer Banking, including all written and verbal complaints in addition to miscellaneous client inquiries, both written and verbal. Manage service and "Voice of the Client" programs and create action plans for enhancing the client experience through the administration of the Mystery Shop Program and other programs. Partner with management teams to manage and provide consultative assistance and support to the Financial Center network and Corporate departments to ensure Consumer Banking and Company goals are achieved.
Job Location East Meadow, New York, United States
Position Type Full-Time/Regular
Equal Employment Opportunity
Sterling National Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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